Opening with our client Mphasis - An EDS Company for ITO - Service Des
Job Description:
Job Title - Technical Support Officer (Only Technical Candidates) and Senior Technical Officer
Desired Profile:
- Strong written and verbal English communication skills
- Working knowledge of desktop PC and peripheral devices.
- Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
- Proven understanding of Windows OS (XP/2000/ NT) in a network environment
- Proven knowledge in Word Processing, Spreadsheet and Database Software packages
- Customer support experience required
- Flexibility in work schedule and processes
- Professional customer service skills and a positive attitude required
- Possess analytical problem solving skills
- Good time management skills
- Ability to handle difficult or irate customers
- Ability to respond to and resolve customer inquiries
- Ability to listen effectively
- Ability to follow procedural guidelines to respond to and/or research customer questions
- Ability to work in a team environment
- Ability to diagnose and resolve customer problems via the telephone
- Ability to multitask and adapt to constantly changing environment.
Email : mamata(at)hrinit.com